A survey from YCharts revealed that many advisory clients would like more personalized and frequent communication from their advisors. The study recommended four steps advisors should take to improve frequency and quality of communications, including creating new opportunities for communication and understanding how to service different clients. ThinkAdvisor
Virtual meetings are becoming more common, and this trend is good for advisors and clients, writes Jud Mackrill of Carson Group. He suggests firms begin by identifying clients who might be open to virtual meetings and testing different software platforms. ThinkAdvisor
A Redtail Technology survey found that 76% of advisors said face-to-face meetings produce the best client engagement, while 66% said phone calls do. Redtail said the survey shows advisors are missing out on opportunities to communicate with clients via the latest technologies, such as texting. Financial Advisor online
A few modifications to client review meetings can make them more valuable, writes David Templin Saylor of Invesco Consulting. He suggests sending a premeeting checklist, putting the focus on the client and following up with a summary. ThinkAdvisor (free registration)
Every advisor should possess seven essential business skills, including time management, goal setting and networking, consultant Jim Rohrbach writes. These skills will help advisors mentally prepare and allow them to “engage the marketplace,” he writes. Advisor Perspectives
Financial advisors should avoid coasting through the end of the year and instead step up their game, writes Bryce Sanders of Perceptive Business Solutions. He offers 10 suggestions to close the year strong, including getting ahead on year-end tax selling, hosting a holiday event and accepting as many invitations from…
Advisors can differentiate themselves by becoming financial problem solvers for clients, writes Carolyn McClanahan of Life Planning Partners. She describes a time she helped a client deal with his father’s messy estate plan, saving an estimated $600,000 in income taxes and administration costs, which eventually led to additional business from…
Financial professionals can better serve clients in turbulent market conditions by offering reassurance rather than trying to instruct them on complicated financial and economic issues, says Susan Czochara of Northern Trust Asset Management. She suggest advisors present clients with historical data that shows market downturns are followed by periods of…
Investors expected a higher level of service from financial professionals using the title “financial advisor,” “investment advisor” or “financial planner” than those called “stockbroker,” “investment salesperson” or “life insurance agent,” a study by the Mercatus Center at George Mason University found. Participants felt that professionals with advice-oriented titles were more…
Improving communication can help insurance agents be more productive and benefit client relationships, writes Mike Furlong of Indio Technologies. He offers five tips for agents including streamlining communications, giving clients options and staying organized. InsuranceNewsNet Magazine online
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